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ISP & PPPoE

Best Practices for PPPoE User Management & Bandwidth Optimization

PPPoE is the backbone of many small and mid-size ISPs. With the right user policies and queues, you can keep your network fair, fast and stable—even during peak time.

Without proper PPPoE management, some users will consume all bandwidth while others struggle to browse. Let’s see how to design plans, queues and monitoring for a healthy access network.

Define Clear Internet Packages

Start with clear, simple packages such as 10 Mbps, 20 Mbps, 50 Mbps. Avoid too many plan variations. Keep naming simple so your support team and billing stay aligned.

  • Home plans (shared bandwidth, best effort)
  • SME plans (higher priority, better contention ratio)
  • Dedicated plans (committed rate with strict guarantees)

Use PPP Profiles for Speed Settings

In MikroTik, PPP profiles allow you to define rate-limit for PPPoE users: 

/ppp profile
add name=10M profile local-address=... remote-address=... rate-limit=10M/10M

Then assign the correct profile to each PPPoE user based on their package. This keeps your speed control organized.

Implement Simple Queues or Queue Trees

For more advanced control, you can use:

  • Simple queues per user – good for smaller networks
  • Queue tree per interface or per VLAN – scalable for larger ISP networks

The goal is to ensure:

  • No single user can saturate upstream
  • Priority customers get better treatment
  • Total bandwidth is fairly shared during congestion

Monitor Top Talkers and Abuse

Regularly check:

  • Top IPs/PPPoE users using highest bandwidth
  • Unusual traffic patterns (p2p, DDoS source)
  • Frequent disconnections and reconnects

With a smart ISP portal, you can generate daily or weekly reports showing top consumers and problematic lines so you can act proactively.

Align Billing, CRM and PPPoE Accounts

A common problem is mismatch between billing status and live PPPoE accounts. Some expired customers still use internet; others are wrongly blocked.

Best practice:

  • Integrate CRM/billing with MikroTik via API or scripts
  • Auto-disable PPPoE accounts after grace period
  • Send SMS reminders before expiry using OnSMS or your gateway

How OnnetBD IT Helps ISPs

We build ISP systems that connect:

  • PPPoE management with billing and CRM
  • Bandwidth graphs per user, area or package
  • Alerts for abuse, high CPU or bad QoS

👉 To optimize PPPoE performance and integrate it with your ISP business tools, visit our ISP services or talk to us about a custom solution.